Frequently Asked Questions
What is the warranty on your sheets?
Our sheets have a 75-day free return period. If you aren't satisfied with your sheets in this time, please contact firstname.lastname@example.org
What are the dimensions of your sheets?
Why do you use cotton?
Cotton is a soft, natural fibre and is the world’s most popular fabric for bed sheets. This is because it is durable and breathable. We use cotton in our bed sheets simply because we know it is the best and we knew it would give us the super soft finish we wanted from our sheets.
Our cotton is hand-picked, long-staple, combed cotton. This is because these three characteristics provide the softest, strongest cotton possible, even after they’ve had their fair share of time in the washing machine.
Where are your sheets made?
Our sheets are made in a leading textile manufacturer in Israel.
What is sateen weave?
Sateen is a special weaving method that exposes more of the cotton on the surface of your sheets, making for a smoother, softer finish.
Are your sheets suitable for sensitive skin?
Sateen weave produces a soft, buttery like texture making them kind to sensitive skin. While we can’t say our sheets are allergy free, it is a well-known fact that sateen sheets are kinder to skin than other weaves.
Should I wash my sheets before using them?
We do recommend washing before first use to ensure your sheets have the freshest linen smell to accompany their super soft feel. Sateen gets softer with every wash, so while we know your sheets will be super soft straight out of the box they will continue to get softer over time.
|What certifications do your sheets have?|
|All of our sheets are certified STANDARD 100 by Oeko-Tex® due to being free of harmful chemicals and dyes.|
|What is thread count?|
|When cotton is woven, threads are arranged horizontally and vertically to create fabric. Thread count is a measure of the number of cotton threads in one square inch of fabric.|
|What thread count are Third sheets?|
|Third sheets are a true 500 thread count. As we use single-ply cotton, our count has not been manipulated in any way (be careful as other companies use multi-ply cotton to inflate their thread count). We have tested fabrics ranging from 180-1,000 and found 500 to be the sweet spot between cost and benefit, delivering an extremely soft touch and a durable cotton fabric that improves with age.|
|How can I cancel my order?|
|Unfortunately, once your order is placed it is not possible to cancel. We do, however offer free returns within 75 days, so if you have changed your mind you can return your sheets to us for a full refund. Head to our returns page for our full returns policy.|
|Can I change my order?|
|Unfortunately, because of how quickly our team processes your order, it is not possible to amend your order once it is placed, so we recommend checking all the details thoroughly before you complete your order.|
|Where can I check my order status?|
|After you have placed your order, you will receive a confirmation email with information on your courier. Your courier will then keep in touch with you to let you know when your Third sheets are due to arrive.|
|Do you sell gift cards?|
|We do. E-Gift cards are available to purchase on our website.|
|Do you offer discount codes?|
|We don’t have continuous offers running, but there will be times where we do offer discount codes. Keep your eyes peeled on our website and sign up to our newsletter to be kept in the loop on any promotional discounts.|
|How can I pay for my Third sheets?|
|We accept payment via VISA, MasterCard, Amex and PayPal.|
|Where do you ship?|
|Currently we ship to the UK, Ireland, US and Canada.|
|What does shipping cost?|
|Shipping is on us! It’s completely free with every order of Third sheets.|
|When will I get my order?|
|You should receive your order on the next working day if placed before 10pm on a weekday and 1pm at the weekend.|
|How do I return my sheets?|
|To return your sheets, please email your order number to email@example.com. Our team will be in touch as quickly as possible with full details on what you need to do to process your free return.|
|When will you refund me?|
|Refunds will be processed when we have received confirmation of your return from our warehouse. We will aim to process your refund within 5 working days.|
|Can I exchange?|
|Unfortunately you cannot exchange your sheets. We recommend returning your order and placing a new one if you would like to try a different range.|
|What’s the best way to care for my sheets?|
|To get the most out of your Third sheets we recommend you wash them with like colours. They are machine washable, and iron and tumble dry friendly. To minimise wrinkling we suggest hang drying your sheets. Don't be afraid to regularly wash your Third sheets as our sateen weave gets softer with every wash.|
|What heat do I wash your sheets on?|
|Third sheets need to be washed on a warm temperature, at around 40 degrees Celsius.|
|Do I have to iron your sheets?|
|You don’t have to iron Third sheets, but if you wish to, we recommend you do it on a medium setting to preserve the sheet’s quality.|
|How can I minimise the wrinkling of my sheets?|
|Cotton naturally wrinkles, however, we’ve chosen a sateen weave to give a smoother finish to minimise wrinkling. We recommend hanging your sheets out to dry instead of using a dryer. There are chemical methods that can be used to reduce wrinkling, such as mercerization, but we haven’t done this to our sheets as it is harmful to the environment.|
|Why are you called Third?|
|We spend a third of our lives asleep, so we wanted our brand name to reflect our commitment to ensuring you are getting the very best night’s sleep possible. We understand the importance of sleep. It is when we allow our bodies to stop, take a break and recharge.|
|What does 42nd Street (Third’s charity partner) do?|
|Mental health is a growing problem among young people who are struggling with the stresses and worries modern life brings. At Third, we believe in the importance of switching off and taking time out, which is why we chose 42nd Street as our charity partner as they support young people with their mental health and emotional wellbeing. Last year, 42nd Street supported over 2,400 young people.|
|Are Third sheets sold in any stores?|
|Third sheets are only available online, which is why we are able to offer you crafted quality sheets at such fair prices.|
|Why have you partnered with Leesa?|
|Working with Leesa has brought further insight into what makes a great night’s sleep, helping us to design the perfect sheets. We've created the Leesa x Third white sheet set as part of our collaboration.|
|Are you hiring?|
|We are always on the look out for good people with the right company fit. Check out our careers page for more information.|
|Who do I contact about direct press or marketing enquiries?|
|For any press or marketing enquiries, please email firstname.lastname@example.org and our PR agency will be in touch.|